The new breed of retail.Posted: February 5, 2012
Must read this article.
It is an example of the seismic shift we will continue to see across all industries and retail is no exception (see also Walmart and Apple retail).
Welcome to the new way of working. Transparancy and efficiency.
I love his customer understanding and respect “The customer knows the right price,” Mr. Johnson said. “We can raise the price all we want. She’s only going to pay the right price. She’s an expert.”
Change is a-coming. Oh yeah!